Frequently Asked Questions (FAQ) – SaunasPro
Welcome to our FAQ page! Here you’ll find quick answers to the most common questions about our saunas, shipping, payments, and support.
1. What types of saunas do you offer?
We offer a variety of premium home saunas, including:
FAR Infrared Saunas
Low EMF Infrared Saunas
Traditional Indoor Saunas
Multi-person models (1–5 person)
Each sauna is selected for quality, performance, and safety.
2. Do your saunas come with a warranty?
Yes!
Every sauna includes a manufacturer warranty covering:
Electrical components
Heating elements
Structural parts
Contact us if you need specific warranty details for a model.
3. How long does shipping take?
Most saunas ship within 3–5 business days and arrive in 7–12 business days, depending on your location.
All shipments are:
Fully insured
Tracked
Delivered curbside by freight carriers
4. How are saunas delivered?
Saunas are delivered by freight truck due to their size and weight.
The driver will unload the crate at your driveway or curbside.
You will receive a tracking number once your order ships.
5. How difficult is the assembly?
Assembly is straightforward—most saunas can be set up in 1–2 hours with 2 people.
No special tools or professional installation required.
A detailed instruction manual is included.
6. What payment methods do you accept?
We accept:
PayPal
Credit & Debit Cards (via PayPal Guest Checkout)
All transactions are secure and protected by PayPal’s encryption.
7. Can I return my sauna?
Yes—returns are accepted within 30 days if the sauna is unused and in original packaging.
See our full Returns Policy for details.
8. What if my sauna arrives damaged?
If your sauna arrives damaged:
Take clear photos
Contact us within 48 hours
We will repair, replace, or refund depending on the issue
Your satisfaction is our priority.
9. Do you offer customer support?
Absolutely.
Our team is available to assist with product questions, order updates, warranty claims, and more.
📞 +1 (408) 430-2289
📧 Saunaspro@gmail.com
10. Where is SaunasPro located?
Our business address:
🏢 18 Theodore Conrad Dr, Jersey City, NJ 07305, USA
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